Customer


Kainos Global has set high standards of Customer Service. Honest and pure intent coupled with state of the art technology and CRM capabilities.

KAINOS Global and its products are totally committed to its customers.

The confidence in our products have led us to offer some never before assurances to the market. The KAINOS global Mobile Application which is connected to the Reseller Tech-Resource ensures that the product delivered to the customer is duly registered before the warranty is activated. An effective CRM strategy with a Call-Centre in place handles service and product enquires in a protocol that is pleasing to the customer and effectively delivery.


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Almost our products come with a 1 Year Warranty with absolutely FREE on-site repair service. Besides, a few of these products have either a replacement guarantee of 1 year or Free repair and maintenance for 2 years or a Buy Back in the 3rd year at a handsome price.


The effective Free support for our products is for almost 3 years - a striking practice to ensure customer loyalty and reference sales.



Kainos Global warrants its products to be free from defects and shall function as intended for the period of one year from date of purchase (invoice date); provided the product is used for its specific intended use following Kainos’s prescribed directions for use. In the event of defective product, Kainos will, at its sole option, replace the defective product.

Returned Goods Policy
Returned merchandise requires prior written authorization from Kainos Global.
All returns are subject to Kainos Global’s inspection and acceptance.
Claims for shortage or damaged goods must be made within 07 days of receipt.
All merchandise must be in the original packaging and sealed cartons.
Merchandise must be returned within 30 days from date of invoice.
All returned goods must include a packing list and must be shipped freight prepaid.
Restocking charge: 25% of original invoice price will apply.
All custom product sales are FINAL. No returns, cancellations, exchanges or credits allowed.


For detailed trade enquiries: contact@kainosglobal.com /+91 83838 48051 
For customer enquiries: response@kainosglobal.com /+91 93110 11937




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